Every order tracked until collected.

Orders are taken at the point of sale and tracked until they are ready for pickup. Customers get WhatsApp updates through CRM.

Order 5521 ready for pickup6 items · Branch 2 · Paid at drop-off

What gets in the way

The problems we hear most.

Paper tickets go missing, and customers wait while staff search the racks for their order.

Customers call to check on their order because nobody tells them when it is done.

Each branch counts its own cash, and differences surface weeks later.

The apps you would use

How it works

Drop-offItems are entered at the till by service and garment type, and the customer pays now or on collection.

ProcessingThe order moves from received to cleaning to ready, visible at every counter in the branch.

ReadyThe customer gets a WhatsApp message from CRM when the order is ready.

PickupThe customer collects and pays any balance, and the till closes the day with a cash count.

What is included

Good to know: Prospera does not control washing machines or garment conveyors; it handles the orders, payments, stock and staff around them.

Questions

Can customers pay on collection?

Yes. Orders can be paid in full at drop-off, partly as a deposit, or on collection, and unpaid orders stay visible until settled.

Is WhatsApp included?

Yes. WhatsApp messaging is part of CRM, and the order status is also there when a customer calls.

Do receipts meet tax rules?

Yes. The point of sale issues Egypt e-receipts, and in Saudi Arabia invoices are ZATCA Phase 2 compliant.

Related business types

A free systems review maps how your business runs today to the right Prospera apps, with a written plan and a fixed price.